At Smorgasboarder, we strive to provide our customers with high-quality products and excellent service. If you’re not completely satisfied with your purchase, we are here to help.
Please review our refund policy below for more details:
1. Returns and Refunds
We accept returns and provide refunds under the following conditions:
- We do not offer refunds for change of mind but we will refund if something you received was not as advertised. You may return the product within 7 business days of receiving your order, provided the product is unused, in its original condition, and in the original packaging.
- Defective or Damaged Products: If you receive a product that is defective, damaged, or faulty, please contact us within 7 days of receiving your order. We will provide a full refund or exchange, depending on your preference.
2. Eligibility for Refunds
To be eligible for a return and refund:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase (receipt or order confirmation email).
3. How to Request a Refund
To initiate a return or refund, please follow these steps:
- Contact us at emma@smorgasboarder.com.au providing your order number and reason for the return.
- If your return is approved, we will provide instructions on how to return the product.
- Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund request.
4. Refund Processing Time
Refunds will be processed within 5-10 business days from the day we approve your return.